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Support and Maintenance2026-01-14T12:48:18+00:00
Support and Maintenance

Keeping things

running smoothly

Proactive Monitoring

Let our experts proactively identify and resolve issues before they impact operations

1st, 2nd, 3rd Line

Let us handle user communication and resolve issues quickly and efficiently

Flexible Support Hours

We offer 24/7 availability through to custom support hours to suit your schedule

Regular Updates

Rest assured knowing your services are up-to-date and working as expected

Let us handle the business as usual

Skilled professionals on-hand to handle complex problems and customer support without needing in-house specialists

SLA-backed fast issue resolution keeps systems running smoothly and reduces business interruptions

Continuous maintenance ensures systems run efficiently, reliably, and at peak performance

Regular updates, patches, and monitoring protect against threats and meet compliance regulations

Single

Dedicated Account Manager

Your trusted point of contact who already understands your business

24/7

Proactive Monitoring

or 10/5. To identify and resolve issues before they impact your business

1

Hour Response Time SLA

Guaranteed response times for issues under agreed service levels

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Let’s discuss your support and maintenance requirements

Schedule a call to learn how Centiun have helped organisations like yours

Experts, there when you need them.

Rapid Issue Resolution

Resolve technical issues quickly to keep systems operational, ensuring business continuity and uninterrupted productivity

Predictable Costs

Get certainty, reduce unexpected expenses, simplify IT budgeting, and control operational technology costs

Reduced Internal Burden

Free your internal IT team from routine maintenance, troubleshooting, and let them focus on higher value work

Governance

We can identify unused or duplicate solutions and components, to streamline your inventory, and reduce clutter

Experts On-Demand

Dedicated experts on-hand who already understand your business, solving problems and supporting your users

Support That Scales

Easily adjust support services as your business grows, ensuring your IT solutions keep pace effectively

Centiun are experts at providing comprehensive support

We combine deep product expertise, rapid response, and proprietary solutions to keep your systems running smoothly

Consulting

We listen to your challenges and vision and leverage our experience to propose a fitting solution

Implementation

We deliver the end-to-end project lifecycle, from ideation to go-live and everything in between

Managed Service

We look after the support, maintenance, upgrades and release waves for peace of mind

Recognition

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Our Services

We cover the entire Microsoft Business Applications product suite, including integrations out to third-party or on-premise systems.

Your Industry

We have experience across a number of industries and we have taken these lessons and shaped our industry specific offers.

What problem are you trying to solve?

Improve the efficiency of existing business processes using AI2026-01-07T13:29:56+00:00

Many businesses are sitting on processes that have grown over time – often becoming inefficient, repetitive, or reliant on manual effort. We help organisations identify where Artificial Intelligence (AI) can make a real difference, whether that’s through automation, predictive analytics, intelligent data processing, or enhanced decision-making.

Our approach begins with understanding your current workflows, processes, pain points, and goals. From there, we design AI-driven solutions tailored to your specific needs – not off-the-shelf fixes. The result is faster operations, reduced human error, and better use of your team’s time, allowing them to focus on higher-value tasks.

You don’t need to be a highly technically proficient team to benefit from AI. We’ll guide you through the process and ensure the solutions implemented are practical, scalable, and deliver measurable value.

Modernise out-of-support applications that are still crucial to your business2026-01-07T13:56:31+00:00

Many organisations rely on ageing software that’s no longer supported by the original vendor – yet remains essential to daily operations. These systems can pose serious risks, from security vulnerabilities to compatibility issues and performance bottlenecks.

We help modernise these legacy applications by first assessing their current role, architecture, and dependencies. From there, we explore options such as code refactoring, re-platforming, containerisation, re-hosting or full redevelopment – depending on what’s most appropriate for your use case.

The aim isn’t just to “keep the lights on”, but to breathe new life into core systems – making them more secure, maintainable, and aligned with modern technologies. All of this is done with minimal disruption to your operations, so you can continue to run your business while this overhaul is happening.

Give teams the tools to build low/no-code solutions in a safe and controlled manner2026-01-07T13:46:40+00:00

Low-code and no-code platforms like the Power Platform, empower teams to solve problems and build tools without needing deep technical expertise – but without the right guardrails, they can also lead to security risks, data silos, and inconsistent practices.

We help organisations give their teams the freedom to innovate while maintaining proper oversight. That means setting up secure, well-governed environments where users can build apps, automate workflows, and create dashboards – all within a framework that ensures compliance, scalability, and alignment with your wider IT strategy.

From selecting which products/tools you wish to enable and restrict, to establishing governance policies, training, and user permissions, we make sure your teams are equipped to build solutions confidently – without compromising on control or security.

Migrate on-premise, legacy technology based applications to the cloud2026-01-07T13:44:00+00:00

Migrating legacy, on-premise applications to the cloud can seem overwhelming – especially if the technology is outdated or tightly integrated with other systems. We specialise in helping businesses modernise their infrastructure by assessing existing applications, identifying cloud-compatible components, and creating a tailored migration strategy.

Whether you’re dealing with ageing servers, unsupported software, or custom-built systems that lack scalability, we work to ensure a smooth, secure, and cost-effective transition. Our goal is to minimise disruption, optimise performance in the cloud, and position your systems for future growth and flexibility.

Manage customer information, interactions and relationships in a secure and compliant manner2026-01-07T13:51:15+00:00

Managing customer data effectively is about more than just having the right tools – it’s about ensuring every interaction is secure, consistent, and compliant with regulations like GDPR. We help organisations put the right systems and processes in place to securely store customer information, track interactions, and build meaningful, long-term relationships.

Whether you need a tailored CRM solution, improved data governance, or tighter access controls, we work with you to ensure your approach is both customer-friendly and audit-ready. Our solutions are designed to protect sensitive data, ensure accountability, and give your team a clear, 360-degree central view of every customer or stakeholder – all while staying compliant with current data protection laws.

With the right setup, you not only meet compliance requirements, but also deliver a smoother, more personalised experience that builds trust with your customers.

Train your team on new Microsoft products such as Power Platform and Copilot2026-01-07T13:55:24+00:00

Adopting new technology is only valuable if your team knows how to use it effectively. We provide hands-on training tailored to your organisation’s needs, focusing on Microsoft business applications such as Dynamics 365, Power Platform (Power Apps, Power Automate, Power BI, etc.), Microsoft Copilot and plenty more.

Our training sessions are designed to be practical, engaging, and directly relevant to your teams day-to-day work. Whether your team is new to these tools or looking to boost their skills, we help them gain confidence and understand how to apply the technology to real business challenges.

From building low-code apps and automating routine tasks, to using AI-powered assistance in their everyday work, we ensure your team is well-equipped to make the most of the tools that your organisation has invested in – securely and effectively.

Get support and maintenance for existing Microsoft solutions, like Dynamics CRM and Power Platform2026-01-07T14:00:36+00:00

We provide ongoing support and maintenance for a range of Microsoft business solutions, including Dynamics 365 (CRM) and the Power Platform suite. Whether you need help resolving technical issues, optimising performance, or making enhancements over time, our experts are here to keep your implementations running smoothly.

We understand that these tools often sit at the heart of your operations, so our support goes beyond just fixing problems. We proactively monitor, maintain, and advise on best practices to ensure your solutions remain secure, up to date, and aligned with your evolving business needs.

Whether you’re looking for ad-hoc support or a fully managed service, we can tailor our approach to suit your organisation – giving you peace of mind and freeing up your internal team to focus on other priorities.

More Solutions

Power Platform

Build powerful business apps, automate processes, and gain insights fast with minimal code

Digital Transformation

Modernise your business with smart technology and data-driven innovation that delivers real results

Managed Services

Expert IT management that keeps your systems running smoothly while you focus on what matters

Let us handle the day-to-day

Schedule a call to understand how a tailored support and maintenance agreement could benefit your business

  • No Sales Jargon

  • Seasoned Support Desk Experts
  • No Obligation
  • FREE
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Georgia Bartosz
Partner Account Manager

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